Morymiby Others Oriented

PRODUCT SUPPORT / Morymi

Let’s get you
unstuck.

Help for Photos access, camera capture, iCloud downloads, montage building, saving, storage, and recovery.

Email support
01

Camera or microphone is unavailable

Morymi asks for Camera and Microphone access only when you choose to record. Microphone access preserves natural sound; you can choose silent capture when sound is not needed.

  1. Open iPhone Settings.
  2. Choose Privacy & Security, then Camera or Microphone.
  3. Allow Morymi and return to the app.
02

A Photos item is waiting on iCloud

An iCloud-backed original may need to download through Apple Photos before local processing can begin.

  • Keep Morymi open during active preparation.
  • Use a stable Wi-Fi connection when possible.
  • Make sure the iPhone has enough free storage for source downloads and a finished montage.
03

A memory needs to be rebuilt

Open the memory in Library and choose Try Building Again. Morymi keeps import checkpoints and a montage plan so unavailable items can be retried without starting the whole selection over.

04

The framing is not what you expected

Fill Frame covers the output and may crop edges. Fit Original keeps the complete source visible and fills unused space with a softened version of the same image. Change the story setting and rebuild to compare them.

05

A saved montage is hard to find

Saving creates a new Photos asset. Look in Recents and in the Morymi Photos album; the save date is the date the new asset was created, not the original capture date.

STILL NEED A HAND?

A real person reads every support message.

Write from any address you’re comfortable using. Include the app version and device details; never send passwords, payment-card details, private links, or sensitive content.

support@othersoriented.com